BayAssist answers every call, books the job into your diary, and runs the workshop behind it. Keep your number, keep your kit, stop missing calls.
Do the one thing no video can fake: ring it right now and talk to it like a customer. Give it a reg. Book an MOT. Hear it read the booking back before it confirms.
761 of 771 inbound calls answered
At a real Telford garage, in its first four weeks live, it answered 761 of 771 inbound calls and handed the rest straight to the workshop.
28 June to 23 July 2026. One garage. Real calls. Do not take a number off a web page: ring 01952 767 010 and hear it for yourself.
Both ramps are full. One lad is on an MOT, the other is elbow deep in a timing belt, and you are on the phone to a parts factor. The workshop phone rings. Four times, then five, then it stops. Nobody was free. Nobody wrote it down. Nobody even registered that it happened.
That call was a bloke whose MOT is due Friday. He tried you first because you did his brakes last year. You did not answer, so he rang the garage on the next street, and they booked him in. You will never know you lost him, because to you the phone did not ring at all.
You cannot fix it by hiring someone to sit and wait for the phone. The calls come in a rush when you are flat out, and one at a time when you are shut. There is no shift pattern that catches them. That is exactly the job a machine should do.
The customer says his MOT is due. It asks for his reg, looks the car up on the DVSA record while he is still talking, tells him it is due Friday, and offers him a slot. He takes half nine. It reads the reg back letter by letter, reads the whole booking back, waits for his yes, and drops the job straight into your diary.
You did not touch the phone. You did not lose the job you were concentrating on. And when you look at the board at lunchtime, Friday half nine has a car in it that you would otherwise never have known wanted booking.
Answers every call in a natural voice, day or night, even when every bay is full.
Phone, online and walk-in, all in one place, holding four kinds of job.
Bays, hours, job sheets, invoices, reminders. The call becomes a job sheet becomes an invoice.
An AI receptionist picks up and holds a real conversation. No menu, no press one. It asks what they need and books it, around the clock, including after you have gone home.
Give it the registration and it pulls the car off the DVSA record on the call: make, model, colour, MOT due date, last time's advisories. The booking is right because the government record filled it in.
In the phonetic alphabet, letter by letter, then the whole booking back, and it waits for a yes. A misheard reg or wrong slot is caught on the call, not found on the ramp two days later.
Phone, online and walk-in all feed the same diary. Nothing to reconcile. And a bay cannot be double-booked, because the diary refuses the clash at the moment of booking.
An MOT, a service, an MOT and service together as one job, or a diagnostic and the repair behind it. A combined job will not book unless the day can hold both halves.
Every job sized to how long it really takes, so one glance shows if the afternoon is full. A job waiting on a part parks in its own lane, off the clock, until the part lands.
History hangs off the registration, not the owner. Advisories and past MOTs stay with the car, so when it is sold the story goes with it and the new owner is tracked separately.
Cancel or mark a no-show and the slot is free again instantly. No manual tidying, no ghost bookings blocking an empty ramp.
A returning customer is greeted by name, with their booking read back, because the lookup already handed it their details. No regular spells their reg to a machine that should know them.
Record a short walkaround, show the worn tyre or split boot, and send a link. They authorise the work having seen it. The link expires and the video deletes itself after seven days.
Confirmation in seconds, a reminder the day before, an MOT reminder next year that rebooks the diary, and a car's-ready text at collection. One number, one clean thread.
Every MOT throws up advisories. It keeps them against the car and chases the ones you choose, with a text from your garage, before the work is due.
Raise the invoice off the booking, tick the VAT lines, finalise, print at handover. And we build you a website you own, on your own domain, not rented back to you.
A busy independent misses a meaningful share of its inbound calls, just because everyone is on the tools, and a slice of those callers are ready to book. Every one is money that walked to someone else, quietly, with no record of it happening.
Work out what a single booked job is worth to you, then work out how many you might be missing in a week. The maths tends to get uncomfortable quickly. This stops it, not by working harder on the phones, but by answering the calls you were always going to miss and turning them into jobs on the board.
You keep your phone number, you keep the way you work, and nothing gets ripped out. It sits on top of your existing line and catches the calls you miss. It adds the receptionist and the diary without taking anything away.
No. You keep both. It sits on your existing line and answers the calls you miss.
It hands the call to you or takes a message. It is a safety net on the calls that would otherwise ring out, not a barrier in front of your customers.
It reads the reg back in the phonetic alphabet and reads the whole booking back before it confirms, so mistakes are caught on the call. And it cannot double-book a bay.
No. MOTs, services, combined MOT and service as one job, and diagnostics and repairs.
Ring 01952 767 010 and talk to it. Then book a live demo and see it against your own garage.
Hear it work, then see it against your own garage with every question answered.
Or call 01952 980 444