BayAssist answers every call, books the job into your diary, and runs the workshop behind it. Keep your number, keep your kit, stop missing calls.
Do the one thing no video can fake: ring it right now and talk to it like a customer. Give it a reg. Book an MOT. Hear it read the booking back before it confirms.
761 of 771 inbound calls answered
At a real Telford garage, in its first four weeks live, it answered 761 of 771 inbound calls and handed the rest straight to the workshop.
28 June to 23 July 2026. One garage. Real calls. Do not take a number off a web page: ring 01952 767 010 and hear it for yourself.
Both ramps are full. One lad is on an MOT, the other is elbow deep in a timing belt, and you are on the phone to a parts factor. The workshop phone rings. It rings four times, then five, then it stops. Nobody was free. Nobody wrote it down. Nobody even registered that it happened.
That call was a bloke whose MOT is due Friday. He tried you first because you did his brakes last year. You did not answer, so he rang the garage on the next street, and they booked him in. You will never know you lost him, because to you the phone did not ring at all.
Now multiply that by every busy hour, every lunchtime, every evening after you have locked up and gone home. That is the leak. It is not dramatic and it does not show up on any report. It just quietly costs you work, every single week.
You cannot fix it by hiring someone to sit and wait for the phone. The calls do not come in a neat line. They come in a rush when you are flat out, and one at a time when you are shut. There is no shift pattern that catches them. That is exactly the job a machine should do.
Same Tuesday. Both ramps still full, you are still on to the factor. The phone rings, and this time it gets answered on the second ring, in a natural voice.
The customer says his MOT is due. It asks for his reg, looks the car up on the DVSA record while he is still talking, tells him the MOT is due Friday, and offers him a slot. He takes half nine. It reads the reg back to him letter by letter, reads the whole booking back, waits for his yes, and drops the job straight into your diary.
You did not touch the phone. You did not lose the timing belt job you were concentrating on. And when you look at the board at lunchtime, Friday half nine has a car in it that you would otherwise never have known wanted booking. That is the whole idea: the calls you are missing right now get answered and turned into work, without taking you off the tools.
Answers every call in a natural voice, day or night, even when every bay is full.
From the phone, the web and the desk, all into one place, holding four kinds of job: an MOT, a service, a combined MOT and service, or a diagnostic and the repair behind it.
Bays, hours, job sheets, invoices, reminders, so the call becomes a booking becomes a job sheet becomes an invoice without anything being retyped.
Keep your number. Keep your kit. It bolts on and catches what you miss.
When nobody can get to the phone, an AI receptionist picks up and holds a real conversation. No menu, no press one. It asks what they need and it books it. Around the clock, including the calls that come in after you have gone home.
Give it the registration and it pulls the car off the DVSA record, live, on the call: make, model, colour, MOT due date, and the advisories from last time. The booking is right first time because the government record filled it in.
Letter by letter, each one a full word, with a real pause between them, then the whole booking read back, and it waits for a yes. A misheard reg or a wrong slot is caught on the call, not found on the ramp two days later.
Phone, online and walk-in bookings all feed the same diary. Nothing to reconcile, no double-handling, no we will call you back. And a bay cannot be double-booked, because the diary refuses the clash at the moment of booking.
An MOT. A service. An MOT and service together, held as one job for the day, that it will not book unless the day can hold both halves. Or a diagnostic and the repair behind it, dropped onto a free ramp. It is not a one-trick MOT bot.
Every job is sized to how long it really takes, so a two-hour job takes twice the room of a one-hour job and one glance tells you if the afternoon is full. A job booked but not yet placed on a bay still counts against the day's hours straight away. And a job waiting on a part parks in its own lane, off the clock, with the supplier and expected date, until the part lands.
The history hangs off the registration, not the owner. Advisories and past MOTs stay with the car, so when it is sold the story goes with it and the new owner is tracked separately. You keep the thing that earns you repeat work.
Cancel or mark a no-show and the slot is free again for anyone else, instantly. No manual tidying, no ghost bookings blocking an empty ramp.
A returning customer gets greeted by name, with their existing booking read back to them, because the lookup already handed it their details. No regular is made to spell their reg to a machine that should already know them.
Record a short walkaround against the car, show the customer the worn tyre or the split boot, and send them a link. They authorise the work having seen it themselves. The link expires and the video deletes itself after seven days.
Confirmation in seconds, a reminder the day before to cut no-shows, an MOT reminder when the year is nearly up that rebooks the diary for you, and a your-car-is-ready text at collection. One number, one clean thread.
Every MOT throws up advisories. This keeps them all against the car and chases the ones you choose, with a text from your garage, before the work is due. It works off the jobs you already spotted, so it earns its keep on your own customers.
Raise the invoice straight off the booking, tick the VAT lines, finalise, and print at handover. Print a job sheet in your own format. And we build you a website you actually own, on your own domain, not rented back to you.
There are cheaper-looking AI phone tools aimed at garages. Look at what you actually pay, and what you actually get.
Busiest month, quietest month, it is the same bill. You can plan around it.
Ask most garage owners how many calls they miss and they guess low, because you cannot count the calls you never heard. But the calls are real and so is the work on the other end of them. Do not take our word for the size of it. Do your own sum.
Take a garage on the sort of volume we see: roughly eight hundred inbound calls a month. Say it misses only one in five while everyone is on the tools, and say only one in ten of those missed callers was a job worth booking, at a cautious hundred pounds each.
Those are deliberately careful numbers. Put your own in. Your average job is probably worth more than a hundred pounds, and a busy MOT bay misses more than one call in five. The maths gets uncomfortable quickly, and every one of those was money that walked to someone else with no record it ever happened.
You keep your phone number, you keep the way you work, and nothing gets ripped out. It sits on top of your existing line and catches the calls you miss. It adds the receptionist and the diary without taking anything away.
No. You keep both. It sits on your existing line and answers the calls you miss. Nothing gets ripped out and nobody learns a new way of answering the phone.
It hands the call to you or takes a message. Because you keep your own number, the fallback is your own line and your own team. It is a safety net on the calls that would otherwise ring out, not a barrier in front of your customers.
It reads the reg back in the phonetic alphabet, letter by letter, then reads the whole booking back and waits for a yes, so a misheard reg or wrong slot is caught on the call. And it cannot double-book a bay, because the diary refuses the clash at the point of booking. A combined MOT and service will not book unless the day can actually hold both halves.
Good, this sits with it. The difference is one diary that phone, online and walk-in all feed, so they cannot disagree, plus the receptionist answering the calls your online booking never catches, plus the workshop run behind it. Most systems are a booking form. This is the phone answered and the whole day run.
They already talk to machines that make them press one, then hold, then ring out. This holds a real conversation, greets your regulars by name, and books them in thirty seconds without a queue. And it only picks up the calls you were going to miss anyway, so the alternative for that customer was not you answering, it was nobody answering. Ring it yourself and hear how it sounds.
The customer data lives in a database the garage owns, not scattered across a rented system, and there is not a second copy floating around. Call handling and booking run on UK regulated telephony. Any walkaround video is sent on a one-time link that expires and deletes itself after seven days.
No. MOTs, services, an MOT and service combined as one job, and diagnostics with the repair behind them. Four kinds of job into one diary, with the workshop run behind it.
No tiers. No add-ons. No per-call metering. No top-up packs. The whole thing, for a price that does not move whether you are flat out or quiet.
£797 to set up, once. Then £697 a month, everything included. What you see is the bill, forever. Bigger workshop? We size it to your bays on the call.
Work out what one missed job a week is worth to you, then look at that number again. But do not decide on a page. Ring it, then book ten minutes and see it against your own garage.
Hear it work, then see it against your own garage with every question answered.
Or call 01952 980 444